MobiHealth is healthcare communication and care platform which aims to enable stakeholders (doctors, nurses, technicians, care taker and patients) by providing tools to alert, inform and notify in active and passive way.
MobiHealth is a system that has the power to increase patient engagement and tend towards total adherence(medicine, appointment, instruction, food, lab test, vaccination)
Mobihealth is world's first inclusive adherence platform which caters to demands of patients (App, email, sms, call etc). Its highly scalable system.
Only three simple steps and your appointments booked instantly :
1 : Easy Search
Enter the speciality, location and easily get the connected doctors from the selected city.
2 : Choose your doctor and Know about your doctor
Know your doctor better with all the information you need. Discover your right doctor in minutes.
3 : Select Time Slot
Block a convenient time slot for free, in real-time from available slots on your doctor calendar.
We are working on making search available for:
According to TRAI regulations, Calls sent by commercial entities are classified into Promotional and Transactional calls (official notification by TRAI)
Call sent through Mobigram API will be transactional if it exist a transactional template that it matches with. All Calls that don't match with a transactional template are sent as promotional Calls.
There are three steps to sending out transactional calls:
Transactional Calls: These are calls which are sent to your customer to pass on information necessary for using your product or service.
Within Mobigram a transactional call is one which conforms to our policy.
Promotional Calls: These are Calls which are sent with the objective of promoting your product or service. This category includes any sales & marketing calls which may or may not be solicited by the recipient.
Promotional calls can be sent only from 9AM to 9PM and only to numbers that are not on the NDNC registry (DND numbers).
The NCPR is a national data base containing a list of the telephone numbers of all subscribers who have registered their preferences regarding receipt of commercial communications. As per TRAI guidelines, Companies are prohibited from making Unsolicited Commercial Communication to subscribers who have registered themselves in the NCPR. In other words, 'Promotional Calls' cannot be made to customers who have registered themselves in the NCPR.
If a person is registered in the NCPR, you can only make 'Transactional' calls.
If a person is NOT registered in the NCPR, you can choose to make a Transactional or a Promotional call
We need to define a way for whitelisting.
One way could be:
A 'Whitelisted Customer' is a person who has given a missed call to us at least once in the past 2 months. This has been put in place in order for us to ensure that both your company and Mobigram abide by the regulations laid down by TRAI.
The customer 'Whitelist' is the list of all customer numbers (as defined above). You can make transactional calls to all numbers in the 'Whitelist'. This list may include numbers registered in the NCPR as well.
As a safety and security precaution, Mobigram does not allow bulk calls and promotional calls to numbers that belong to Jammu & Kashmir telecom circle. You can still make individual transactional calls to J&K numbers.
For an ease of sending calls to multiple customers with similar content, you can use of a Call template. Templates define the structure and content of the call where some of it is predetermined while some content can be added while making calls.
Defining a Call template
By default the template added will be shown as promotional. We will process the template and get it approved as a Transactional template if there is no marketing content in the template. Once approved, you may start making Transactional Calls through the Mobigram UI or through APIs.
Reasons why a template could be promotional:
The contents of the template were promotional in nature
The template was too open ended (ending with the placeholder %s, without much static content)
Call sent through Mobigram will be Transactional if it exists in a Transactional template that it matches with. All Calls that don't match with a transactional template are sent as promotional Calls.
My template is approved. How do I use it?
I’m using a template to update my customers on tracking number. This is marked as promotional and not transactional in Call Settings. Does this mean the Call may not reach DND customers?
All calls used inside an app "Flow" will always be transactional. Unless you are using this in the Call widget or somewhere else, it will reach all numbers including DND